Exchanges & returns

You may decide to exchange or return a product within 14 days of receiving your order.

Terms and conditions:

  • product and packaging should be handled with care;
  • you may try on products, but they should not be used and therefore also not show any signs of use;
  • return the product(s) in the original, undamaged packaging together with all associated items;
  • all products purchased in our webshop can be returned or exchanged, with the exception of gift cards, personalised products, club outfits and perishable products.

If you would like to exchange or return your order or part of it, simply go to this page.

  • Enter the details of the product(s) you would like to exchange or return.
  • Select your preferences and submit your return or exchange.
  • You will receive immediately a confirmation by mail.


Terms and conditions:

Exchanging or returning is on your own liability and is possible within 14 days of receiving your order. Please not, the product(s) should not be used and therefore not show any signs of use. Product(s) must be returned in the original and undamaged packaging.

For exchanging or returning products, two options are offered.

    Exchanging or returning is free of charge in any runners' lab store near you. Our runners' lab advisors will be happy to assist you. Thank you for submitting your return online, prior to visiting one of our stores.
    If you wish to return a product by mail or courier, shipping costs will be charged. Submit your return online and request a shipping label. Returning a product this way is at your own responsibility.
    Shipping costs will be reimbursed only if we have delivered an incorrect or damaged item, or if agreed upon otherwise.

You may decide to exchange or return a product within 14 days of receiving your order. For more info, see: "How do I return or exchange a product?".

We will send you a confirmation e-mail as soon we have received your return package.