ordering & paying

  • Choose your desired product, colour and size.
  • Add your product to your shopping cart for home delivery or choose collection in one of the branches where the product is available.
  • Once you’ve finished shopping and are ready to pay, go to your shopping cart.
  • Sign up or log in.
  • Add any discount codes or gift certificates.
  • Go to the checkout and enter your billing address and delivery address.
  • Check your chosen delivery method and products.
  • Accept the General Terms and Conditions, choose your preferred method of payment and click Pay.

You will need an account to keep track of your purchase history and save and use discount points. You can log in at ‘My Account’ or during checkout.

  • If you’re a new customer, enter your email address and click ‘Register’. On the next page you can enter all your personal information needed to process your order.
  • Are you already a customer in one of our branches, but you don’t have a password yet? Enter your email address and click on ‘forgot password’. Make sure to use the email address that is linked to your customer account.
  • If you already have a login, you can log in with your email address and password.

If your product is no longer available in your desired size or colour, send us a quick email to webshop@runnerslab.be. Clearly state the desired product, colour and size.

If a product is out of stock, you can check via webshop@runnerslab.be whether you can still order it.

If you already received a confirmation email from us, you can only change or cancel your order by contacting us via webshop@runnerslab.be.

If your order has already been shipped, we can no longer change or cancel it. However, you can still return your order after receiving it or drop it off at one of our shops.

It is currently not possible to track orders online. Please contact us via webshop@runnerslab.be if you have any questions.

We accept the following payment methods:

  • Visa
  • MasterCard
  • Maestro
  • Bancontact
  • Runners’ Lab gift certificates.

We will never ask you for your bankaccount details by e-mail. Runners' Lab can not be held responsable for any fraudulent practices committed by third parties.

You can also pay online with your Runners’ Lab gift certificate. To do so you must enter two codes at ‘discount codes’ at the bottom of the shopping cart:

  • at ‘gift certificate code’: you should here enter the code shown on the left, below the barcode of your gift certificate
  • at ‘web code’: you should here enter the three-digit code shown on the right, at ‘web code’ on your gift certificate

Only gift certificates with the web code can be used online. Other gift vouchers can only be redeemed in one of our shops.

Gift certificates have no residual value online. If the value of your gift certificate exceeds the value of your order, you can no longer use the balance afterwards.

Gift certificates have no residual value online. If the value of your gift certificate exceeds the value of your order, you can no longer use the balance afterwards.

Your discount points can also be redeemed online. If you received discount points for your previous purchase, they will be automatically redeemed at your next online purchase.

It is not possible to pay with these payment methods.

The complete amount must also be paid immediately with Click & Collect orders. The same exchange and return conditions apply as with home deliveries. If you want a different product or different size, you can immediately exchange it for another product in the store, if it’s in stock.

To ensure the security of your online payments and personal data, the transaction data is encrypted using SSL technology before being sent over the internet. No special software is needed to pay with SSL. You can recognise a secure SSL connection by the lock icon in the bottom status bar of your browser.

We will never ask you for your bankaccount details by e-mail. Runners' Lab can not be held responsable for any fraudulent practices committed by third parties.

If your payment succeeded, you will see a confirmation screen. Your order will be final as soon as we confirm it via email and your payment has been authorised by your card issuer.

If you want to receive an invoice of your online purchase, please send an email to webshop@runnerslab.be before placing your order. Please mention your VAT number, and the name and address of your company. If you are already a customer with us, let us know which account you wish to use to make the purchase. We will send you a confirmation as soon as the adjustment is in order so that you can pay for your order. You’ll automatically receive the invoice afterwards.

If you are already a Friend of Runners’ Lab, you will receive a discount code via email after every purchase. If you can no longer find this code, send an email to webshop@runnerslab.be.

If you are not yet a Friend of Runners’ Lab, you can request a discount code by emailing webshop@runnerslab.be.

You can enter the discount code at ‘web code’, at the bottom of the page of your shopping cart.

This discount cannot be combined with other discounts, but you can use it together with your discount points.

At Runners’ Lab, you can save discount points towards a future purchase. For every €50 of products purchased (without a discount), you will receive one discount point worth €3. You can use this discount whenever you wish, in one of our Runners’ Lab shops. When purchasing online, this discount will be automatically redeemed at your next purchase, and can also be combined with other discounts.

When returning a product that was partially purchased using discount points, these discount points will be added to your account again.

Our prices are quoted in euros and include all taxes and levies, VAT and services. There will be no unpleasant surprises when buying from Runners’ Lab. However, we may decide to ask you to pay the shipping costs, on top of the purchase price. Don’t worry though, as we will always notify you of this before you place your final order.

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