You will need an account to keep track of your purchase history. You can log in at ‘My Account’ or during checkout.

• If you’re a new customer, enter your email address and click ‘Register’. On the next page you can enter all your personal information needed to process your order.
• Are you already a customer in one of our branches, but you don’t have a password yet? Enter your email address and click on ‘forgot password’. Make sure to use the email address that is linked to your customer account.
• If you already have a login, you can log in with your email address and password.

If your product is no longer available in your desired size or colour, send us a quick email to shop@runnerslab.be. Clearly state the desired product, colour and size.

If a product is out of stock, you can check via shop@runnerslab.be whether you can still order it.

If you already received a confirmation email from us, you can only change or cancel your order by contacting us via shop@runnerslab.be.

If your order has already been shipped, we can no longer change or cancel it. However, you can still return your order after receiving it or drop it off at one of our shops.

It is currently not possible to track orders online. Please contact us via shop@runnerslab.be if you have any questions.

We accept the following payment methods:

• Visa
• MasterCard
• Maestro
• Bancontact
• PayPal
• iDeal
• KBC
• Belfius
• Runners’ Lab gift certificates.

We will never ask you for your bankaccount details by e-mail. Runners' Lab can not be held responsable for any fraudulent practices committed by third parties.

You can also pay online with your Runners’ lab gift certificate. To do so you must enter two codes at ‘discount codes’ at the bottom of the shopping cart:

• at ‘gift certificate code’: you should here enter the code shown on the left, below the barcode of your gift certificate
• at ‘web code’: you should here enter the three-digit code shown on the right, at ‘web code’ on your gift certificate

Only gift certificates with the web code can be used online. Other gift vouchers can only be redeemed in one of our shops.

If the value of your gift certificate exceeds the value of your order, you can use the balance afterwards. 

Check the remaining value of your gift card.

If the value of your gift certificate exceeds the value of your order, you can use the balance afterwards.

Check the remaining value of your gift card.

It is not possible to pay with these payment methods.

The complete amount must also be paid immediately with Click & Collect orders. The same exchange and return conditions apply as with home deliveries. If you want a different product or different size, you can immediately exchange it for another product in the store, if it’s in stock.

To ensure the security of your online payments and personal data, the transaction data is encrypted using SSL technology before being sent over the internet. No special software is needed to pay with SSL. You can recognise a secure SSL connection by the lock icon in the bottom status bar of your browser.

We will never ask you for your bankaccount details by e-mail. Runners' Lab can not be held responsable for any fraudulent practices committed by third parties.

If your payment succeeded, you will see a confirmation screen. Your order will be final as soon as we confirm it via email and your payment has been authorised by your card issuer.

If you want to receive an invoice of your online purchase, please send an email to shop@runnerslab.be before placing your order. Please mention your VAT number, and the name and address of your company. If you are already a customer with us, let us know which account you wish to use to make the purchase. We will send you a confirmation as soon as the adjustment is in order so that you can pay for your order. You’ll automatically receive the invoice afterwards.

Our prices are quoted in euros and include all taxes and levies, VAT and services. There will be no unpleasant surprises when buying from Runners’ lab. However, we may decide to ask you to pay the shipping costs, on top of the purchase price. Don’t worry though, as we will always notify you of this before you place your final order.

Discount on apparel

We like to reward our loyal customers with discount on apparel. Each euro spent, is worth one loyalty point. These points are available for two years.

Based on the amount of points, you get a podium place:

Bronze from 100 points: 10% discount on all apparel, except sports bras and socks.

Silver from 500 points: 15% discount on all apparel, except sports bras and socks.

Gold* from 1000 points: 20% discount on all apparel, except sports bras and socks.

*loyal customers receive an extra thank you gift once a year. Note: it’s important to give us e-mail marketing permission, so we can e-mail you with more information.

*You don’t collect loyalty points by paying with a gift card. The person who bought the card, gets points.

*Your loyalty discount on apparel is not cumulative with other discounts. The highest discount counts.

Discount on shoes is not common.

We strive to get the right shoe on the right foot. What you get instead of a discount code, is personal en professional advice. That advice is included in the price of your new shoes. 

On some of our events, you receive a €10 voucher, which you can use for the purchase of your next pair.